Facts...

Shipping Policy

Economy Shipping: 

We will process orders and ship out within 5 days of recievig orders.

Your item should be delivered within 7-10 business days from the day your order was placed.

Before shipping, each item goes through a Sage Me Down Ceremony. The product will be laid out then smudged by either sage, palo santo, or yerba santa. After they are blessed by our holistic healer, this ensures that each product consists of vibrations that emit love, light, peace and whatever other benefit that specific item provides. Items may sit out to be charged by crystal, sun, or full/new moon. Once the ceremony is completed items are then packaged to be shipped. 

Please note that USPS and UPS are currently experiencing delays with delivery due to current world events. Therefore, we are not responsible for delayed times. 

We hope this information has helped you in regards to our shipping process. We value you as our customer and as our tribe!

 

Refund & Return Policy

At Sage Me Down, all of our products are carefully inspected before they are shipped. Due to the nature of our products, most products are handmade and may not be perfect. We embrace all imperfections of our handmade crafts. However, if you don't, we are willing to work with our tribe if there may be any inconveniences. 

If the item is damaged during shipment (if photographic proof of damage is submitted to Sage Me Down within 14 days of purchase) a replacement or store credit may be provided (Depending on case). 

Please note: We can not provide cash refunds and the buyer is responsible for shipping cost on all "returned" items.

For any other questions please contact us at anii@sagemedown.com for further details.

We hope this information has helped you in regards to our shipping process. We value you as our customer and as our tribe!

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services

  2. To provide our Users with ongoing customer assistance and technical support

  3. To be able to contact visitors and Users with general or personalized service-related notices and promotional messages

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at anii@sagemedown.com

Contact Us

Email: Anii@Sagemedown.com

Phone Number: (323) 524-8690

Business Hours: Monday - Friday 10am - 6pm (PST)